Need help?
Order
Yes! If you need to make any adjustments to your order, just send us an email at support@starspotsignings.com as soon as possible, and we’ll do our best to accommodate your request.
The deadlines for placing orders and submitting send-in items will be specified in the description of the signing. Please check these details carefully to avoid missing any cut-off dates.
Check out our How to Send-In page for instructions!
The deadlines for placing orders and submitting send-in items will be specified in the description of the signing. Please check these details carefully to avoid missing any cut-off dates.
We take authenticity seriously. Most of our signings are authenticated by well-known companies such as James Spence Authentication (JSA) and Beckett Authentication Services.
In addition, we try to capture photos of the signing process for added peace of mind. We also offer a 100% money-back guarantee if the item is proven to be unauthentic.
Yes! We have successfully organized autograph signings with stars from major franchises across the globe. Some of the talent we’ve worked with include Ralph Macchio, Gwendoline Christie, Michael C. Hall, and many others!
View our Showcase page for more info!
It depends on the signing. If the signing specifies that flat Funko Pops count as Small 3D, then follow that. If it doesn’t mention anything, you can send a flat Funko Pop as flat, up to 11x14 in size.
Yes, shipping the Funko Pop box flat is perfectly fine and is often safer. This helps reduce the risk of damage during shipping and can also lower shipping costs.
No, we have a wide selection of pens at the signing events, ranging in type and color. If you have specific preferences, like pen type or color, you can include them in the text box in your cart.
While you’re welcome to send your own pen, we cannot guarantee its return or use.
We cannot accept messages, gifts, or personal items for the signer.
This helps us ensure the signing process runs smoothly and securely for everyone.
Yes, of course! You can absolutely add multiple signers to the same item. Simply checkout for one signer first, then select "Add to In-Cart or Previous Order Item" when placing the order for the next signer.
If there are any shipping or handling costs leftover after everything has been processed, you will be refunded once the shipping process has been completed.
We unfortunately cannot individually confirm every send-in arrival. We recommend keeping your tracking number when you ship your item. If the tracking shows “delivered,” then we are most likely already in possession of your item.
If anything seems to be missing, we will reach out to you directly in a timely manner.
Autograph Signings
Yes! All our signings are highly limited due to the exclusive nature of the events and the limited availability of the talent. We recommend ordering as early as possible to secure your spot.
Absolutely! This is referred to as a "Send-In" You'll be able to mail your own memorabilia, and we’ll have it signed during the event.
Check out our signing status page! For security reasons, we do not disclose the exact date or location of the signings. This helps protect the talent, our team, and your items. Once the signing is complete, we’ll make an official announcement.
Rest assured, we don't want to hold your items longer than necessery. Your items will be shipped as quickly as possible after the signing is completed
We cannot guarantee a photo of the signer signing your specific item. However, we always aim to include photos of the talent signing autographs, which you can view on our showcase page.
It’s possible that your item is among these photos!
For some signings we will offer video shoutouts, where you will be able to see your item get signed virtually!
Unfortunately, due to the private nature of these events, we cannot allow live viewing of the signing process. However, we take numerous photos of the talent during the signing, which we share with our customers afterward, so you’ll be able to see the event in action!
Yes, of course! You can put this request in the "Additional Information" section. Please keep in mind, this request is not guaranteed. The location of your autograph is ultimately decided by the signer.
Yes, of course! You can put this request in the "Additional Information" section. However please keep in mind, this request is not guaranteed. We do our best to fulfill all color requests, but the color choice is ultimately the choice of the signer.
Yes, of course! You can put this request in the "Additional Information" section. However please keep in mind, this request is not guaranteed. We do our best to fulfill all color requests, but the color choice is ultimately the choice of the signer.
We have a wide variety of markers and colors in all sizes available for our signings. This includes standard Sharpies as well as paint pens. For paint pens, we primarily use Uni Paint Pens, which are great for creating bold and long-lasting autographs.
Shipping
Once the signing is complete, we begin the process of shipping your item(s) as quickly as possible. Please note that shipping times may vary depending on the location and number of items being processed, but rest assured, we aim to get everything to you in a timely manner.
To check the status on a current signing, please check out Signing Status page!
For inventory, we usually ship out within 7 business days however times may vary.
PLEASE BE PATIENT!
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. Please note that customs, duties, and taxes may apply, and the buyer is responsible for these charges.
The shipping address for send-in items will be provided in the description of the specific signing event. Be sure to include your order number in your package to avoid delays.
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